For customers located in Israel, the Hebrew version of this document prevails over this English version. For all other customers — including customers in the United States — this English version governs.
This policy is part of the Terms of Service and explains how to cancel and when a refund is due.
1. Cancelling a paid plan — business customers
1.1. You can cancel a monthly or annual plan at any time: in the account area (Billing → Manage subscription), by email to support@thisverify.com or by phone at —. We confirm receipt by email.
1.2. Cancellation takes effect at the end of the current billing period; until then the Service keeps working and no further charges are made.
1.3. Monthly plans are not refunded pro rata for part of a month in which the Service was available.
1.4. An annual plan cancelled within 14 days of purchase is refunded in full, less the cost of checks performed at the equivalent monthly plan price. Later cancellation takes effect at the end of the annual term unless a signed agreement says otherwise.
2. Consumer customers
The Service is for business use. Where the Israeli Consumer Protection Law, 5741-1981 and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010 apply to a transaction, the consumer may cancel a distance sale within 14 days of the transaction or of receiving the document with its details, whichever is later. The amount paid is refunded within 14 days, less a cancellation fee of 5% of the price or ILS 100, whichever is lower, and less the value of the service actually provided up to cancellation, to the extent the law permits. Notice may be given by any method in section 1.1.
3. Refunds for service faults
A check that fails because of a Service error does not count against the quota. If the Service was materially and persistently unavailable through our fault, we will consider a pro-rata credit in good faith on request.
4. How refunds are made
Refunds go to the original payment method through the payment provider within 14 days of approving the cancellation. When the credit appears depends on the card issuer.
5. Chargebacks
Before asking your card issuer to reverse a charge, please contact us — we can usually resolve it faster. An unjustified chargeback may lead to account suspension.
6. Contact
ThisVerify · support@thisverify.com · —